Customer Service Director
4 days ago
At Allegiance Flag Supply, LLC, we're committed to delivering exceptional customer experiences. As our Director of Customer Service, you'll play a pivotal role in shaping our customer service strategy, driving operational efficiency, and fostering a culture of accountability and growth.
Key Responsibilities:- Leadership & Team Management: Lead, mentor, and develop a team of customer service managers and representatives, creating a positive work environment that fosters accountability, teamwork, and professional growth.
- Strategy & Planning: Develop and implement customer service strategies, policies, and best practices to ensure exceptional customer experiences, collaborating with executive leadership to align customer service goals with overall business objectives.
- Operational Management: Oversee daily operations of the customer service department, ensuring efficient responses to customer inquiries, complaints, and feedback, managing customer service workflows, and establishing and tracking key performance metrics (KPIs).
- Customer Experience Improvement: Identify pain points in the customer journey and implement solutions to improve overall customer satisfaction, developing strategies for handling complex customer complaints and escalations, and leading initiatives to improve customer loyalty, retention, and brand advocacy.
- Bachelor's degree in Business Administration, Communications, or a related field (Master's preferred).
- 7+ years of experience in customer service, with at least 3 years in a leadership role.
- Proven ability to manage large teams and multi-channel customer support operations.
- Strong understanding of customer service technologies, CRM systems, and performance metrics.
- Excellent communication, problem-solving, and organizational skills.
We're looking for a highly motivated and experienced professional to join our team at Allegiance Flag Supply, LLC. If you're passionate about delivering exceptional customer experiences and have a proven track record of success in customer service leadership, we encourage you to apply for this exciting opportunity.
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Customer Service Director
4 days ago
Charleston, South Carolina, United States Allegiance Flag Supply, LLC Full timeDirector of Customer ServiceAt Allegiance Flag Supply, LLC, we're committed to delivering exceptional customer experiences. As our Director of Customer Service, you'll play a pivotal role in shaping our customer service operations and driving business growth.Key Responsibilities:Leadership & Team Management: Lead a team of customer service managers and...
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Customer Service Director
4 days ago
Charleston, South Carolina, United States Allegiance Flag Supply, LLC Full timeJob Title: Director of Customer ServiceAllegiance Flag Supply, LLC is seeking a highly motivated and experienced Director of Customer Service to lead and manage our customer service operations. This hybrid role, based in the Charleston area, requires an individual with a deep understanding of customer satisfaction, leadership, and operational management.Key...
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Charleston, South Carolina, United States Compass Group Careers Full timeJob SummaryThis leadership position plays a crucial role in the successful operation of Food & Nutrition Services in an Acute Care Hospital. The Associate Director of Food and Nutritional Services will assist in the responsibility for all foodservice-related activities; including patient care, non-patient care (retail, cafeteria, catering etc), quality...
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