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Customer Service Representative

2 months ago

North Charleston, South Carolina, United States LGC Group Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at LGC Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.

Key Responsibilities
  • Respond Promptly to Customer Requests
  • Accurately Input Customer Orders into Database
  • Provide Customers with Product and Service Information
  • Upsell Products and Services
  • Support Shipping Team (Picking & Checking)
  • Exemplify LGC Core Values on a Day-to-Day Basis
Requirements
  • High School Diploma or Equivalency
  • Associates or Bachelor of Science Degree is a Plus
  • Very Organized and Attentive to Details of Procedures
  • Basic Math Skills
  • Computer Skills (Including MS Office, in Particular MS Outlook)
  • Basic Knowledge of Environmental Laboratory Methods and Processes is a Plus
  • Excellent Time Management Skills
  • Excellent Verbal and Communication Skills and Attention to Detail
What We Offer
  • Competitive Compensation with Strong Bonus Program
  • Comprehensive Medical, Dental, and Vision Benefits for Employees and Dependents
  • FSA/HSA Pre-Tax Savings Plans for Health Care, Childcare, and Elder Care
  • Deductible Buffer Insurance and Critical Illness Insurance
  • 401(k) Retirement Plan with Matching Employer Contribution
  • Company-Paid Short- and Long-Term Disability, Life Insurance, and Employee Assistance Program
  • Flexible Work Options
  • Pet Insurance for Our Furry Friends
  • Enhanced Parental Leave of 8 Additional Weeks
  • PTO that Begins Immediately
  • Town Hall Monthly Meeting Onsite/Virtual, Cheer Program Where Employees Are Recognized for Outstanding Work, Company-Wide Social Events, Frequent Catered Lunches, and Much More
Our Values
  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT
Equal Opportunities

LGC Group strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.