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Control Center Operator

2 months ago


Smithtown, New York, United States Arrow Security Full time
Dispatch Operator Position at Arrow Security

Role Overview:

The Dispatch Operator at Arrow Security plays a crucial role in overseeing daily scheduling and coverage. This position requires a professional individual who excels in effective communication with team members, manages multiple tasks simultaneously, and swiftly addresses staffing needs. The ideal candidate will consistently deliver outstanding customer service, efficiently handling inquiries and fostering positive relationships within the organization.

Collaboration and Compliance:

The Dispatcher works closely with Operations and Human Resources to ensure adherence to company policies and regulations, aligning with Arrow's commitment to providing an exceptional experience for both employees and clients.

Why Work with Arrow Security?

Experience a workplace that values each individual. Arrow Security offers competitive pay, comprehensive benefits, flexible scheduling options, and unique perks, all while promoting a healthy work-life balance and supporting personal and professional development for every team member.

Employee Benefits Include:

  • Weekly compensation
  • Opportunities for career advancement
  • Flexible work schedules
  • Employee perks program featuring discounts with various partners

Key Responsibilities:

  • Conduct regular roll calls for all locations, reporting findings to the tour commander
  • Manage no-show situations in accordance with company procedures
  • Utilize effective problem-solving skills in a fast-paced environment to achieve timely resolutions
  • Exhibit strong multitasking abilities while maintaining composure
  • Respond to urgent situations promptly, escalating issues as necessary
  • Perform dispatch-related duties while providing excellent customer service
  • Maintain a calm demeanor under pressure, collaborating effectively within a team

Qualifications:

  • At least 1 year of experience in a dispatch role, preferably within the security sector
  • Proficient in computer applications; familiarity with WinTeam is advantageous
  • Background in administrative, call center, or clerical roles is preferred
  • High school diploma or GED required
  • Proof of eligibility to work in the United States

About Arrow Security:

Founded in 1985, Arrow Security is dedicated to providing top-tier security solutions. As a leading Super Regional guarding company, we leverage extensive resources and advanced technology to deliver superior security services while ensuring an exceptional experience for both clients and employees. Our commitment to supporting our officers and clients distinguishes us in the industry.

Arrow Security is an equal opportunity employer, committed to promoting diversity and inclusion, and prohibits discrimination based on various protected characteristics as mandated by law.