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Technical Support Engineer

2 months ago

Houston, Texas, United States Pierce Technology Corp Full time
Opportunity for a Technical Support Engineer

Pierce Technology Corp is seeking a proficient individual to fill the role of Technical Support Engineer. This position is centered around delivering exceptional technical assistance with an emphasis on VoIP communication technologies. The successful candidate will demonstrate a solid history of problem-solving abilities and familiarity with IT service management platforms.

Key Responsibilities
  • Delivering technical assistance to clients across diverse systems
  • Collaborating with colleagues to facilitate effective communication and resolution of issues
  • Managing VoIP PBX solutions including Avaya Unified Communications and Cisco CUCM
Qualifications
  • Demonstrated troubleshooting expertise and experience in technical support
  • In-depth knowledge of VoIP communication technologies
  • Background in an ITIL-oriented environment
  • Strong interpersonal skills and the ability to thrive in a collaborative setting