Technical Support Specialist

3 weeks ago


Houston, Texas, United States Advanced Solutions International Full time

About us

At Advanced Solutions International, we're dedicated to delivering exceptional learning experiences through our TopClass LMS. We're seeking a skilled Technical Support Engineer to join our team and provide top-notch technical support for our platform and associated integrations.

As a Technical Support Engineer, you'll be responsible for addressing technical issues raised by clients and partners. You'll work closely with our team to resolve issues, propose solutions, and maintain a strong understanding of TopClass.

Key responsibilities include:

  • Resolving tier 2 and 3 technical issues raised by clients and partners.
  • Collaborating with teammates to resolve issues and propose solutions.
  • Participating in code deployment and intermittent fixes and releases as needed.
  • Maintaining a good working knowledge of TopClass functionality.
  • Delivering timely reproduction, analysis, and solution of technical issues for clients.

We're looking for someone with a strong background in technical support delivery, experience with Java, Spring, Hibernate, and SQL Server, and excellent communication and collaboration skills. If you're passionate about delivering high-quality technical support and contributing to product enhancement, we'd love to hear from you.

About our position

We're a global software leader with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes, and offer many employee benefits, including excellent remuneration, generous annual leave, and opportunities for professional growth and development.



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