Customer Technical Support Specialist

5 days ago


Houston, Texas, United States Siemens Energy Full time

About the Role

We are seeking a highly skilled Customer Technical Support Engineer to join our team at Siemens Energy. As a key member of our technical services team, you will be responsible for providing technical support and leadership for our steam turbine technical services business.

Key Responsibilities

  • Support the creation of inspection plans, review findings, and develop repair plans for existing equipment.
  • Update fleet records to reflect steam turbine and valve configurations.
  • Review fleet data and answer questions asked by internal and external customers.
  • Provide technical support and leadership for root cause investigations.
  • Support the technical services case queues.
  • Provide inspection and repair quote support to the marketing organization.
  • Provide technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
  • Lead and/or support steam turbine R&D projects.
  • Provide technical instructions to the field in support of turbine installation or troubleshooting activities.

Requirements

  • Bachelor of Science in Engineering required, with a mechanical field preferred.
  • 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment.
  • Fundamental understanding of mechanical engineering principles required.

About Siemens Energy

At Siemens Energy, we are committed to making sustainable, reliable, and affordable energy a reality. We are a global team of over 94,000 dedicated employees, working together to push the boundaries of what is possible. We celebrate diversity and inclusion, and we are proud to be a leader in the energy industry.



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