Customer Technical Support Specialist
5 days ago
About the Role
We are seeking a highly skilled Customer Technical Support Engineer to join our team at Siemens Energy. As a key member of our technical services team, you will be responsible for providing technical support and leadership for our steam turbine technical services business.
Key Responsibilities
- Support the creation of inspection plans, review findings, and develop repair plans for existing equipment.
- Update fleet records to reflect steam turbine and valve configurations.
- Review fleet data and answer questions asked by internal and external customers.
- Provide technical support and leadership for root cause investigations.
- Support the technical services case queues.
- Provide inspection and repair quote support to the marketing organization.
- Provide technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
- Lead and/or support steam turbine R&D projects.
- Provide technical instructions to the field in support of turbine installation or troubleshooting activities.
Requirements
- Bachelor of Science in Engineering required, with a mechanical field preferred.
- 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment.
- Fundamental understanding of mechanical engineering principles required.
About Siemens Energy
At Siemens Energy, we are committed to making sustainable, reliable, and affordable energy a reality. We are a global team of over 94,000 dedicated employees, working together to push the boundaries of what is possible. We celebrate diversity and inclusion, and we are proud to be a leader in the energy industry.
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