Aircraft Ramp Services Associate

1 week ago


Houston, Texas, United States Wilson Air Center Full time
Job Overview

Position Summary: The role involves providing exceptional service to clients as they embark and disembark from aircraft. A strong commitment to customer satisfaction for both flight crews and passengers of private and business aircraft is essential.


Key Responsibilities:

Daily Ramp Operations Include:

  • Welcoming passengers and flight crews upon arrival
  • Handling the loading and unloading of luggage and baggage
  • Coordinating transportation arrangements
  • Delivering catering supplies, refreshments, and other necessities to aircraft
  • Advising on local accommodations, dining options, attractions, and events
  • Understanding the pricing for various services offered
  • Encouraging fuel sales and service promotions
  • Ensuring flight crews check in at the customer service desk and that all fees are settled before departure

Collaboration with Other Departments:

  • Support front desk staff as needed
  • Assist lobby concierge when required

Additional Responsibilities:

Perform other tasks as directed by management or location-specific requirements.


Physical Requirements and Work Environment:

The position demands the ability to lift and carry up to 70 pounds regularly; perform repetitive movements including bending, standing, sitting, squatting, kneeling, and twisting for extended periods. Adequate vision and physical capability to execute essential job functions are necessary; the ability to wear personal protective equipment (PPE) such as ear protection, safety glasses, gloves, and high-visibility clothing when required. The role involves working in both indoor and outdoor settings, with exposure to various weather conditions and temperature extremes.


Qualifications:

Applicants must be at least 18 years old; possess a high school diploma or GED; hold a valid driver's license; successfully complete pre-employment and random drug screenings; and pass a comprehensive 10-year background check. Candidates should be customer-focused, highly motivated, and maintain a positive demeanor; comply with company policies; work efficiently under pressure; and demonstrate proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Effective communication skills in English (reading, writing, speaking) are required. Previous experience in Fixed Base Operations (FBO) is advantageous.


Disclaimer:

The information provided above is intended to outline the general nature and level of work performed by individuals in this position. It is not an exhaustive list of all responsibilities, duties, and skills required for personnel in this role. All employees may be required to perform additional duties outside of their normal responsibilities as necessary.



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