Aviation Service Technician

4 days ago

Houston, Texas, United States Signature Aviation Full time

Job Summary:

Signature Aviation is seeking a highly skilled and customer-focused Aviation Service Technician to join our team. As an Aviation Service Technician, you will play a critical role in providing exceptional customer service and ensuring the safe and efficient operation of our aviation services.

Key Responsibilities:

  • Provide customer service to general aviation aircraft, crews, and passengers, ensuring a welcoming atmosphere and efficient service delivery.
  • Operate and maintain ground service equipment, such as fuel trucks, de-icing trucks, and ground power units, to support aircraft services.
  • Service aircraft as requested, including fueling, de-icing, lavatory, ground power, and potable water services, parking, marshalling, delivering catering, and towing.
  • Collaborate with colleagues, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met and operational tasks are accomplished efficiently.
  • Maintain safe, clean, and secure ramps and operations, adhering to all operational, safety, and customer service requirements.
  • Drive a shuttle vehicle with passengers and/or luggage and cargo, and load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.
  • Fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation.
  • Provide professional and friendly customer service, exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
  • Understand, comply with, and enforce all operational, safety, and customer service requirements for all aspects of the job.
  • Understand, comply with, and enforce all security protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
  • Abide by emergency response procedures when critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Other duties as requested.

Requirements:

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
  • Must be legally authorized to work in the country of employment
  • Ability to successfully and timely complete Signature's training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday, and weekend shifts, and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience and/or training

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