Customer Care Specialist

3 days ago


Bothell, Washington, United States Zenith American Full time
Job Summary

We are seeking an experienced Customer Care Advocate to join our team at Zenith American Solutions. As a key member of our customer service department, you will provide exceptional support to our participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.

Key Responsibilities:

  • Maintain current knowledge of assigned Plans and apply knowledge in all job functions.
  • Provide written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan benefits.
  • Update files, including documenting system notes of conversations or action taken.
  • Perform tasks associated with the administration of retirement and health and welfare benefits.

Requirements:

  • High school diploma or GED.
  • Six months of experience working in customer service, third-party administrator processing, or benefits administration.
  • Strong work ethic and team player mentality.
  • Ability to communicate clearly and professionally, both verbally and in writing.

Compensation and Benefits:

$45,000 - $55,000 per year, plus benefits package including health insurance, flexible spending account, life insurance, short-term and long-term disability, employee assistance program, pension plan, 401(k) plan, voluntary supplemental plans, paid time off, and holidays.



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