Customer Care Ambassador
7 days ago
We are seeking a skilled Custome Care Ambassador to join our team at Zenith American Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
The successful candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. If you have a passion for delivering outstanding customer experiences and a strong desire to grow your career, we encourage you to apply.
About UsZenith American Solutions is a leading third-party administrator, serving clients across the United States. With over 75 years of experience, we have built a reputation for excellence in customer service and benefits administration. Our team of dedicated professionals is committed to helping individuals and organizations achieve their goals.
Salary and BenefitsWe offer a competitive salary of $43,000 - $55,000 per year, depending on experience. Additionally, our comprehensive benefits package includes:
- Health Insurance
- Flexible Spending Account
- Life Insurance / AD&D
- Short Term & Long Term Disability
- Employee Assistance Program
- Pension Plan
- 401(k) Plan
- Voluntary Supplemental Plans
- Paid Time Off and Holidays offered
As a Customer Care Advocate, you will be responsible for:
- Maintaining current knowledge of assigned plans and effectively applying knowledge in all job functions.
- Providing written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various plan(s) benefits.
- Updates files, including documenting system notes of conversations or action taken.
- Performs tasks associated with the administration of retirement and health and welfare benefits such as;
- Processing and/or sending mailers or required forms as requested by members.
- Processing and/or sending correspondence related to member or claims status.
- Processing enrollments and updating member information in applicable system(s).
- Distributing communications related to regulatory requirements.
To be considered for this role, you must have:
- A high school diploma or GED.
- At least six months of experience working in customer service, third-party administrator processing, or benefits administration.
- A strong work ethic and team player mentality.
- A highly developed sense of integrity and commitment to customer satisfaction.
- The ability to communicate clearly and professionally, both verbally and in writing.
- Solid organization skills with strong detail orientation and listening skills.
- The ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
- Proficient computer skills, including MS Office tools and applications.
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