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Alterations Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and contributing to the overall success of our stores.
Key Responsibilities:- Welcome and service customers with genuine enthusiasm, adapting style to suit their needs and preferences.
- Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
- Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating when necessary.
- Promote alterations services and personalization options, maintaining store standards and dress code requirements.
- Press, steam, and spot clean merchandise, following quality control guidelines and inspecting garments for pristine condition.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management, processing special orders, pick-ups, and first-quality standards for all merchandise.
- Process transactions with accuracy, ensuring every customer feels celebrated.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system.
- Professional environment.
- Generous employee discount after first pay period.
- Vision care.
- Supplemental insurances - critical illness, hospital indemnity, and accidental injury.
- 401K program.
- Pet insurance.
- Discounts for identity theft protection.
- Discounts home and auto insurance.
- Discounts mobile.
- Legal benefits (MetLife Hyatt Legal Plans).
- Hourly + commission.
We are an equal opportunity employer and welcome applications from diverse candidates. Our mission at David's Bridal is to create a culture where all forms of diversity are celebrated and seen as valuable. We are committed to building a workforce that reflects the customers we serve.
