Customer Service Ambassador

4 weeks ago


New York, New York, United States JobRialto Full time
Job Summary:

The Customer Service Ambassador is responsible for delivering exceptional guest experiences by greeting and assisting visitors as they arrive at our Client location, collaborating with the security team to ensure a seamless check-in process, and serving as a liaison between meeting hosts and guests.

This role plays a vital part in creating a welcoming and professional environment, addressing any guest challenges, and upholding company standards.

Key Responsibilities:
  • Welcoming guests upon arrival and assisting with the check-in process in coordination with the security team.
  • Acting as a liaison between meeting hosts and guests, ensuring a smooth check-in experience.
  • Engaging with onsite employees, guests, and customers during peak times to provide assistance and support.
  • Handling guest inquiries and resolving any challenges promptly and professionally.
  • Adhering to company standards, including the ability to lift up to 50 lbs as needed.
Required Qualifications:
  • Strong customer service experience, with excellent communication skills.
  • Professional demeanor and problem-solving abilities to handle guest challenges effectively.
  • Ability to work in a fast-paced environment while maintaining a high level of professionalism.
  • Physical ability to stand for extended periods and lift up to 50 lbs.
Preferred Qualifications:
  • Previous experience in a customer-facing role is preferred.


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