Customer Accounts Representative

1 week ago


Boise, Idaho, United States Aarons Full time
Job Summary

We are seeking a highly skilled Customer Accounts Advisor to join our team at Aaron's. As a Customer Accounts Advisor, you will play a critical role in driving payment collections and lease agreement renewals by building strong relationships with our customers.

Key Responsibilities
  • Attain and maintain customers' accounts, including updating customer information in our store computer system and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
  • Assist with merchandise returns and guest deliveries as directed by management.
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
  • Load, secure, and protect product in company vehicle.
  • Safely operate company vehicle.
  • Assist the Sales Team as needed.
  • Perform any reasonable duties requested by management.
Requirements
  • United States: at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada: at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States).
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

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