Patient Account Representative

1 day ago


Boise, Idaho, United States SCA Health Full time
Patient Account Representative Job Description

At SCA Health, we are seeking a highly skilled Patient Account Representative to join our team. As a Patient Account Representative, you will play a critical role in ensuring accurate and timely patient account follow-up, resolving credit balances, and maximizing facility reimbursement.

Key Responsibilities:
  • Thoroughly follow up with insurance companies to ensure accurate accounts receivable reporting.
  • Responsible for daily generation of patient statements and timely follow-up with patients to resolve balances.
  • Provide exceptional customer service to patients, answering calls and correspondence in a professional and timely manner.
  • Work closely with payer provider relations representatives to resolve denials and collect payments.
  • Utilize knowledge of medical billing, payer contracts, and appeals to resolve complex reimbursement issues.
  • Meet and maintain cash collection metrics and goals, ensuring maximum facility reimbursement.
Requirements:
  • Associate's Degree or equivalent from a two-year College or technical school.
  • Two years' experience in a medical office as a patient account representative.
  • Knowledge of medical billing, payer follow-up, payer contracts, appeals, self-pay billing, Medicare and Medicaid billing, AR posting, and excellent customer service skills.
  • Experience in a hospital, outpatient surgery center, or related field is a plus.

This is a fast-paced environment that requires attention to detail, accountability, teamwork, and professional behavior. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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