Support Team Expert

1 week ago


Chicago, Illinois, United States Intercom Full time
About the Job

We're seeking a highly skilled Support Team Expert for our Intercom team, offering a salary range of $140,000 - $200,000 annually, based on US location. This role requires someone who can provide top-notch customer support by addressing intricate technical problems.

Main responsibilities involve interacting with customers, managing their queries, developing deep knowledge about Intercom, and working with the product team to identify areas for improvement and implement solutions.

Additionally, the ideal candidate will create tools and processes to optimize team performance, drawing upon their analytical and technical expertise.

  • Job Responsibilities:
  • Deliver superior customer service
  • Tackle complex technical challenges
  • Gain in-depth understanding of Intercom's capabilities
  • Collaborate with product teams to drive excellence


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