Enterprise IT Support Expert
1 week ago
We're on a mission to revolutionize the way businesses manage their IT infrastructure. As an Enterprise IT Support Expert, you'll play a vital role in shaping our products and services while delivering exceptional support to our clients.
Key Responsibilities:
- Deliver technical assistance to clients via multiple communication channels, including phone, chat, and email.
- Take ownership of customer inquiries, guiding them from initial request to resolution.
- Offer advice and training on best practices, product features, and solutions tailored to client needs.
- Diagnose and troubleshoot technical issues, proposing temporary or permanent solutions as needed.
- Identify and recreate bugs or challenges to improve the user experience.
- Keep current with product updates, industry trends, and emerging technologies.
- Partner with internal teams to provide actionable feedback for enhancing products and processes.
Core Skills and Expertise:
- A genuine enthusiasm for technology and hands-on experience with networking solutions.
- In-depth understanding of networking concepts like routing, switching, security protocols, and VPNs.
- Familiarity with protocols such as TCP/IP and practical knowledge of operating systems like Linux.
- Strong analytical and troubleshooting skills with the ability to simplify complex solutions for clients.
- Adaptability to a fast-paced environment with evolving priorities and challenges.
- A focus on improving both user experience (UX) and customer experience (CX), with ideas for enhancing interactions and usability.
- Outstanding written and verbal communication skills.
- A bachelor's degree in a technical field such as Engineering, Computer Science, or IT.
- Hands-on experience in the networking or IT support industry.
- A proven ability to resolve complex technical problems using creative and methodical approaches.
- Salary: $85,000-$135,000 per year.
- Performance-based bonuses.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- A 401(k) plan to help you plan for the future.
- Advanced tools and equipment to set up your own home lab.
- A modern office located in the heart of the city.
- A flexible hybrid work model, blending office and remote work opportunities.
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