Technology Support Expert
7 days ago
**Job Description:**
We are seeking a highly skilled Technology Support Expert to join our team. As a key member of our organization, this individual will be responsible for implementing and supporting multiple eDiscovery applications, including Relativity, CloudNine LAW/Explore, NUIX, iPro, RevealAI, Brainspace, and other relevant tools.
The ideal candidate should have a strong understanding of the features and capabilities of each application, as well as knowledge of their respective infrastructures. Additionally, they should be able to obtain and maintain relevant training and certifications, keeping up-to-date with software and hardware developments.
This role will involve working closely with the team to develop in-depth knowledge of the software application catalog and its relevance to customer needs. The successful candidate will also be responsible for maintaining and monitoring client environments, communicating with customers regarding incident progress and impending changes or outages, and developing documentation of internal processes and procedures.
**Responsibilities:
- Implementation and support of eDiscovery applications and their infrastructure
- Supporting eDiscovery applications on both frontend and backend
- Supporting Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to troubleshoot and escalate issues as needed
- Maintaining and monitoring client environments
- Developing documentation of internal processes and procedures
- Communicating with customers regarding incident progress and impending changes or outages
**Requirements:
- Administration of Windows Server 2012 and above
- Ticket management, issue tracking, and change log management
- Scripting and automation skills
- Microsoft SQL Server, Microsoft IIS, Microsoft Clustering, Firewall Administration (SonicWALL preferred), Advanced Networking, Virtualization administration (VMWare preferred), Storage (SAN, NAS, DAS), Cisco routing and switching; Force10 a plus, Dell Hardware and Software experience, and Citrix Virtual Desktop setup expertise
- Able to work in a team environment, communicate effectively, and work independently
- Business awareness, specific knowledge of the customer's business strategy and goals, and an ability to travel to the data center in Elk Grove Village, IL several times per year
**Salary Range:** $85,000 - $110,000 per annum, depending on experience.
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