Support Services Expert

2 days ago


Chicago, Illinois, United States Intercom Full time
About the Job

We are seeking a highly skilled Support Services Expert to join our team at Intercom. In this role, you will be responsible for providing exceptional customer support and ensuring that our customers have a great experience with our product.

Key Responsibilities
  • Communicate efficiently and effectively with our customers through various channels.
  • Owning customer communications and issues from initial contact until resolution.
  • Becoming an expert in our product's capabilities and features.
  • Working directly with product teams to identify current issues and offer informed opinions on potential solutions.

What we offer:

  • A competitive salary of $140,000 per year.
  • Meaningful equity opportunities.
  • A comprehensive benefits package including medical, dental, and vision coverage.
  • A flexible paid time off policy.
  • A Paid Parental Leave Program.
  • A 401k plan & match.


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