Houston Area Help Desk Specialist

1 week ago


Houston, Texas, United States TexcelVision Inc. Full time

We are seeking an experienced and skilled help desk technician to join our team at TexcelVision Inc. in the Houston area.

The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and escalating complex problems to our IT specialists.

As a help desk specialist, you will work in a fast-paced environment and interact with clients across multiple locations, including 610 & Hearth Rd Houston TX 77054, I-10 & Federal Rd Houston TX 77015, Beltway 8 & John F. Kennedy Blvd Houston TX 77032, 290 & Hollister Houston TX 77040, and I10 & Dairy Ashford Rd Houston TX 77079.

To excel in this role, you must have advanced technical troubleshooting skills, proven customer service experience, familiarity with VoIP phone systems, at least two years of experience in a fast-paced IT helpdesk environment, and the ability to quickly learn new technologies.

You will be required to have a high school diploma or equivalent, A+ certification, and be willing to work on-call for one week every 5-8 weeks.

Key responsibilities include:

  • Providing first-level support and issue escalation for software, hardware, and telephony systems
  • Ensuring client satisfaction through clear communication channels and sophisticated problem-resolution techniques
  • Applying analytical approaches to diagnose underlying problems in desktop and network infrastructures
  • Managing and monitoring the ticketing system, ensuring timely responses and proper ticket assignment
  • Facilitating the creation and follow-up of service tickets, escalating complex issues as needed
  • Performing system upgrades, installations, and comprehensive hardware configurations
  • Implementing strict hardware asset management protocols and enforcing security policies
  • Possessing an understanding of network infrastructure components and enforcing cybersecurity measures

The estimated salary for this position is $50,000 - $70,000 per year, depending on experience.



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