Help Desk Specialist

4 days ago


Houston, Texas, United States FreshByte Software Full time

FreshByte Software is seeking a highly skilled Help Desk Specialist to join our team in Houston, TX. As a key member of our support team, you'll play a vital role in ensuring that our clients receive timely and effective support.

About the Role:

The Help Desk Specialist will be responsible for providing high-quality support to our clients, analyzing, researching, and resolving reported issues in a prompt manner, while maintaining excellent customer relations.

Key Responsibilities:

  • Provide assistance to clients with our software, database support, advice, and guidance
  • Analyze, research, troubleshoot, and resolve reported issues in a timely manner
  • Maintain accurate records of incident correspondences, statuses, and resolutions
  • Collaborate with other departments to expedite resolutions and improve processes
  • Develop and maintain written documentation for resolutions to common issues, instructions, and information dissemination
  • Participate in weekly staff meetings and contribute to discussions on best practices and process improvements

Requirements:

  • Minimum 1 year of experience in technical support or a related field
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving abilities
  • Able to work in a fast-paced environment and prioritize tasks effectively
  • Experience working with CRM software and tools

What We Offer:

  • A competitive salary range of $55,000 - $70,000 per year, based on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off and holidays
  • A stipend for professional development and continuing education


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