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Customer Service Associate

2 months ago

Wilmington, Delaware, United States TalentBurst Full time
Job Title - Associate Customer Service Representative

Job Location - Wilmington, DE

Job Duration - 1+ year

Hybrid Role - This is a hybrid role 3 days in office on site

Job Summary

We are seeking a highly skilled Associate Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our external customers, distributors, and internal stakeholders.

Key Responsibilities
  • Act as primary customer interface for important external customers, distributors, and internal stakeholders.
  • Proactively interact with customers to notify them of late orders due to product availability or transportation issues.
  • Develop and maintain in-depth knowledge of assigned customers, including their roles and responsibilities, internal relationships, and decision-makers.
  • Interact with broader network of internal DuPont partners to ensure customer requirements are understood and commitments are met.
  • Receive and process all types of customer orders, including complex and export orders.
  • Responsible for inquiry and order handling process from beginning to end.
  • Manage consignment stock, including fill-up, inventory management, invoicing, count, and reconciliation.
  • Process customer complaints and returns according to Complaint Management process and return policies.
  • Perform quality control checks and take subsequent corrective actions.
  • Follow desk procedures and policies in compliance with QS 9000, ISO, and other Quality System requirements.
  • Provide backup coverage for junior or senior customer service representatives for standard transactions.
Requirements
  • Must be experienced in SAP (R3-P23)
  • Microsoft Office Suite - Excel experience is required
  • IT knowledge is a plus
  • Customer Service experience is required