Customer Experience Ambassador

4 days ago


Wilmington, Delaware, United States Cataloochee Ski Area Full time
About Us

Cataloochee Ski Area is a premier winter sports destination nestled in the picturesque mountains of Maggie Valley, North Carolina. Our team is dedicated to providing an exceptional guest experience, with a focus on customer service, safety, and fun.

Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team. As a key member of our guest services team, you will be responsible for ensuring that our guests have an unforgettable experience on the mountain.

Key Responsibilities
  • Welcome and assist guests with questions about our services, slope passes, and more
  • Answer phones and respond to emails, providing top-notch customer service
  • Share your love for the slopes by helping visitors plan their perfect day on the mountain
  • Ensure the front desk area runs smoothly and efficiently
Requirements
  • A friendly, outgoing personality with a passion for helping people
  • Excellent communication skills - you'll be answering lots of phones and emails
  • The ability to stay cool under pressure and multitask in a fast-paced environment
  • Prior customer service experience (hospitality or ski industry experience is a plus)
Perks
  • Get access to ski area discounts and enjoy the slopes when you're off the clock
  • Be part of a tight-knit team at a top-rated ski area
  • Earn competitive pay while working at one of the most beautiful places in Western North Carolina

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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