Customer Service Associate

1 week ago


Wilmington, Delaware, United States On-Board Companies Full time
Job Title: Associate Customer Service Representative

We are seeking a highly skilled and experienced Associate Customer Service Representative to join our team at On-Board Companies. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our external customers, distributors, and internal stakeholders.

Key Responsibilities:
  • Act as the primary customer interface for important external customers, distributors, and internal stakeholders.
  • Proactively interact with customers to notify them of late orders due to product availability or transportation issues.
  • Develop and maintain in-depth knowledge of assigned customers, including their roles and responsibilities, internal relationships, and decision-makers.
  • Interact with broader network of Internal Client Partners to ensure customer requirements are understood and commitments are met.
  • Receive and process all types of customer orders, including complex and export orders.
  • Manage consignment stock, including fill-up, inventory management, invoicing, counting, and reconciliation.
  • Process customer complaints and returns according to Complaint Management process and return policies.
  • Perform quality control checks and take corrective actions.
  • Monitor open orders to ensure timely deliveries to customers.
Requirements:
  • Must be experienced in SAP (R3-P23).
  • Microsoft Office Suite, particularly Excel, is required.
  • IT knowledge is a plus.
  • Customer Service experience is required.

We offer a competitive compensation package, including benefits and 401k. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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