Outreach Crisis Specialist, PM

6 days ago

Mobile, Alabama, United States AltaPointe Health Full time

Job Summary

AltaPointe Health is seeking a highly skilled Crisis Intervention Professional to join our team. As an Outreach Crisis Specialist, you will play a critical role in responding to crisis calls, scheduling and attending face-to-face visits, and educating families on crisis de-escalation and safety plans.

Key Responsibilities

  • Respond to crisis calls in a timely manner
  • Makes face-to-face visits when calls come into CarePointe or the Outreach Liaison
  • Provides services in the community, consumer's homes, etc.
  • Demonstrates the ability to recognize the elements of a crisis state and knows how to de-escalate or resolve the situation
  • Effectively determines the level of response needed in crisis situations
  • Assists in contacting family members if needed
  • Communicates effectively with CarePointe to assist in finding appropriate placement when necessary
  • Evaluates the consumer for community referrals needed
  • Educates families on de-escalating crisis situations including but not limited to safety plans
  • Assists in securing emergency medical services or law enforcement if needed
  • Advocates on behalf of the consumer to secure community resources
  • Effectively collaborates with the treatment team members and outside sources in the delivery of services
  • Follows up with consumers that are in AltaPointe's Adult Outpatient Programs who may be decompensating or at high risk
  • Travels to consumer's homes to ensure medication compliance as needed
  • Utilizes appropriate communication methods to ensure appropriate communication with individual consumers' treatment teams
  • Handles and triages calls from multiple referral sources
  • Effectively demonstrates the application of adult specific competencies
  • Provides transportation to services on a limited basis
  • Seeks clinical supervision and consultation as needed
  • Accepts and employs suggestions for improvement
  • Actively works to enhance case management skills
  • Documents in a timely fashion per Alta Pointe policy
  • Documents using Avatar appropriately
  • Documents appropriate, complete, and comprehensive assessments
  • Documents in detail the resolution of crisis situations and linkage to appropriate follow up sources
  • Documents in a clear and concise manner services provided before the completion of the shift
  • Documents legibly
  • Effectively manages caseload based on consumer needs
  • Meets Alta Pointe productivity standards
  • Treats consumers with care, dignity and compassion
  • Respects consumer's privacy and confidentiality
  • Is pleasant and cooperative with others
  • Assists consumers and visitors as needed
  • Personal values don't inhibit ability to relate and care for others judgments
  • Is sensitive to the consumer's needs, expectations and individual differences
  • Is gentle and calm to consumers and families
  • Actively participates in Performance Improvement activities
  • Actively participates in Alta Pointe committees as required
  • Completes assigned tasks in a timely manner
  • Follows Alta Pointe policies and procedures
  • Attends to required in-service training and other workshops

Qualifications

A Master's degree in a mental health discipline is required for this position.

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