Golf Operations Guest Service Professional
3 weeks ago
This role supports daily guest service operations for the golf course, including tournament setup, equipment rental, and player assistance. The Guest Service Professional reports to the Guest Service Supervisor or Head Golf Professional.
Main Responsibilities:
- Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals.
- Provide information about golf course conditions and the day's activities and events to team members.
- Maintain effective communication with team members throughout the day to maintain a smooth, informed, safe, and consistent atmosphere for guest services operations.
- Provide exceptional customer service; professionally respond to all guest concerns.
- Help manage and maintain rental equipment, golf carts, golf bag storage, and other guest service supplies.
- Report equipment repair issues or unsafe conditions or accidents to a supervisor.
- Welcome and establish initial connection with golfers or groups of players.
- Assist in tournament operations with the Tournament Coordinator and Head Golf Professional.
- Be able to perform role as a Practice Facility Host, Player Assistant, and First Tee Host, as assigned.
Requirements:
- High School diploma or equivalent preferred.
- Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
- Desire to contribute to a productive work environment by maintaining a good attitude with coworkers and the public.
- Must be self-motivated, follow direction, and able to work independently with little supervision.
- Must demonstrate initiative-ability to think, work, and make independent decisions, based on sound judgment.
- Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
- Must be comfortable working in a fast-paced environment where continuous improvement is expected.
- This position requires a flexible schedule to include early mornings, evenings, and weekends.
- Valid driver's license is required.
Work Environment:
This position works in an outdoor environment and may require driving a golf cart on variable terrain and navigating typical golf course obstacles, including, but not limited to, water, other golf carts and groups of players, plants, and the natural landscape. There is regular exposure to outdoor weather conditions and occasional exposure to native wildlife. The noise level in the work environment is usually moderate.
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