Customer Service Ambassador

5 days ago

Chandler, Arizona, United States Exidetek Full time
Job Title: Customer Service Representative

The Customer Service Representative plays a vital role in ensuring the highest level of satisfaction for our customers. This position requires a strong ability to communicate effectively, both verbally and in writing, and to provide exceptional service in a fast-paced environment.

Key Responsibilities:
  • Provide new and existing customers with exceptional service, addressing billing inquiries, service requests, suggestions, and complaints in a professional and courteous manner.
  • Resolve customer inquiries and complaints fairly and effectively, ensuring a positive experience for all customers.
  • Provide product and service information to customers, identifying opportunities to upsell and maintain and increase income streams from customer relationships.
  • Recommend and implement programs to support customer needs, ensuring a high level of satisfaction and loyalty.
  • Assist crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements.
  • Comply with all relevant airport and Jet Aviation policies, regulations, and laws, representing the company with integrity and professionalism.
Requirements:
  • High School Diploma/GED
  • Ability to read and communicate in English
  • Ability to work flexible schedules and in various weather conditions
  • Must obtain an Airport ID Badge within 30 days of employment
Desired Characteristics:
  • 1-2 years prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred
  • Passionate about delivering exceptional customer experiences
  • Willingness to always provide a five-star experience
  • Quickly adaptable to changing priorities and customer needs
  • Able to quickly identify alternative and positive solutions to problems
  • Ability to deal with customer frustrations while maintaining a positive attitude
  • Promote a climate of excellence
  • Aware and sensitive to the concept of luxury and best-in-class quality
  • Has a sense of urgency for customer requests
  • Communicates clearly, both verbally and in writing
  • Active and effective listener to understand what customers are saying
  • Seeks continuous improvement opportunities
  • Act as a Jet Aviation Brand Ambassador
  • Is positive and has cross-cultural awareness
  • Establishes self-accountability
  • Embraces feedback and coaching
  • Naturally empathetic
  • Ability to demonstrate good communication skills
  • Ability to work calmly and effectively under pressure
  • Ability to demonstrate multitasking abilities
  • Cultural awareness and related sensitivity
  • Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions.

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