Guest Service Ambassador

5 days ago


Chandler, Arizona, United States Gila River Resorts & Casinos Full time
Job Title: Guest Service Coordinator

We are seeking a highly skilled Guest Service Coordinator to join our team at Gila River Resorts & Casinos. As a key member of our guest service team, you will be responsible for building and maintaining internal and external guest relationships to enhance guest service levels.

Key Responsibilities:
  • Promote and provide excellent guest service to both internal and external guests.
  • Assist the Guest Service Manager with responding to guest service comment cards, guest correspondence, secret shopper reports, and other sources.
  • Resolve requests and disputes quickly and professionally within enterprise guidelines.
  • Interact with department management and team members to provide guidance on how to improve communication regarding guest service.
  • Consistently display role model behaviors of the GILA WAY guest service standards.
  • Responsible for providing incentives to team members who display GILA WAY behaviors.
  • Assist the Guest Service Manager when assigned.
  • Maintain a dependable work attendance record with extremely infrequent absences and/or lateness.
  • Perform other special projects and duties as assigned.
Requirements:
  • High School Diploma or equivalent required.
  • Experience in guest service required, preferably in a casino gaming environment.
  • Ability to be creative, friendly, and knowledgeable in guest service.
  • Ability to perform the GILA WAY, which includes greeting guests, interacting positively, listening actively, and appreciating guests.
  • Must have basic computer skills with Microsoft Office Suite software, data entry, email, and enterprise-specific programs.
  • Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
  • Must pass a full background check to be certified/licensed prior to employment.
  • Must be able to work in a smoking environment.


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