Team Leader
2 weeks ago
$14 - $17 / hr
**Position Title:** Team Leader
**Franchise Organization:** Baskin Robbins
**Reports To:** Store Manager
**Overview**
The Team Leader plays a crucial role in assisting the Store Manager, Shift Supervisors, and Crew Members. This position is responsible for stepping in for the Store Manager when needed, ensuring smooth daily operations and adherence to brand standards.
**Key Responsibilities:**
+ Perform all tasks associated with team member roles
+ Facilitate team meetings alongside the Store Manager
+ Oversee training programs, schedule sessions, and validate team performance
+ Ensure compliance with brand standards, recipes, and operational systems
+ Foster a customer-centric culture within the store
+ Analyze customer feedback and implement strategies for improvement
+ Communicate store priorities, objectives, and outcomes to team members
+ Collaborate with the Store Manager on new product launches, including training and promotions
+ Ensure proper setup of promotional displays in accordance with brand guidelines
+ Maintain a safe and healthy work environment by enforcing safety and sanitation protocols
+ Monitor costs to enhance profitability
+ Conduct periodic inventory checks as directed by the franchisee
+ Assist the Store Manager in creating weekly staff schedules to meet customer demand
+ Support the Store Manager in staff assignments and resource allocation
+ Aid in managing supplier orders and vendor relationships
+ Perform self-assessments and develop corresponding action plans
+ Ensure adherence to the store budget as set by the franchisee
+ Manage cash handling procedures and ensure compliance with cash management policies
+ Engage with the Baskin Robbins Field Operations team as necessary
**Management Duties:**
+ Recruit, onboard, and develop team members
+ Assist in performance evaluations for team and shift leaders
+ Coach team members to drive sales, enhance profitability, and improve customer satisfaction
**Qualifications:**
+ Basic computer proficiency
+ Proficient in spoken and written English
+ Fundamental math and financial management skills
+ Previous leadership experience in retail, food service, or hospitality sectors
**Essential Skills:**
+ Strong analytical abilities and business insight
+ Ability to collaborate effectively in a dynamic team environment
+ Punctual, honest, and maintains a positive demeanor
+ Eagerness to learn and adapt to change
+ Capability to train and mentor team members
+ Customer-focused mindset
+ Effective time management skills
+ Problem-solving aptitude
+ Ability to motivate and inspire others
**Physical Requirements/Working Conditions:**
+ Prolonged periods of standing
+ Repetitive motions including bending, stooping, and reaching
+ Lifting of packages as necessary
+ Use of headsets as required
+ Working in confined spaces
This position is with a franchisee of Baskin Robbins, not Baskin Robbins, Inc. Any information submitted will be provided solely to the franchisee. If hired, the franchisee will be your sole employer. Franchisees are independent business owners responsible for their own employees and set their own wage and benefit programs, which may vary among franchisees.
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