Guest Service Agent
4 weeks ago
Waldorf Astoria Park City Guest Services Representative
We are seeking a highly motivated and guest-focused Guest Services Representative to join our Front Office Team in Park City. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities:
- Welcome and fulfill the check-in process for guests and group arrivals
- Complete the check-out process for departing guests using the hotel systems
- Serve as a key point of contact for guests, effectively and efficiently managing requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
- Provide information, advice, and booking service for a wide variety of guest inquiries
- Maximize sales revenues through upselling and incentive programs
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
Requirements:
- Passion and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ability to handle multiple tasks at one time
- Excellent communication and organization skills
- Ability and eagerness to consistently delight and satisfy our guests
Why Join Waldorf Astoria Park City?
- Free Epic Local Ski Pass (Winter Season only)
- Drastically discounted spa services
- 50% off the restaurant
- Work in an environment where kindness, creativity, and authenticity are highly appreciated
- Complimentary meals on duty
- Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
- The world is yours - Your next role could be as a concierge, reservations agent, or within a different department like Front Office, Accounts, or Human Resources in over 100 different countries
About Waldorf Astoria Park City:
Waldorf Astoria Park City is a 4-Star boutique property offering elevated comfort food inspired by mountain regions from around the world. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
What We Offer:
- Access to your pay when you need it through DailyPay
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
Join our team and be part of a dynamic and supportive work environment where you can grow and develop your skills.
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