Guest Service Agent

4 weeks ago


Park City, Utah, United States Waldorf Astoria Hotels & Resorts Full time

Waldorf Astoria Park City Guest Services Representative

We are seeking a highly motivated and guest-focused Guest Services Representative to join our Front Office Team in Park City. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Welcome and fulfill the check-in process for guests and group arrivals
  • Complete the check-out process for departing guests using the hotel systems
  • Serve as a key point of contact for guests, effectively and efficiently managing requests, inquiries, and complaints
  • Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
  • Provide information, advice, and booking service for a wide variety of guest inquiries
  • Maximize sales revenues through upselling and incentive programs
  • Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

Requirements:

  • Passion and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ability to handle multiple tasks at one time
  • Excellent communication and organization skills
  • Ability and eagerness to consistently delight and satisfy our guests

Why Join Waldorf Astoria Park City?

  • Free Epic Local Ski Pass (Winter Season only)
  • Drastically discounted spa services
  • 50% off the restaurant
  • Work in an environment where kindness, creativity, and authenticity are highly appreciated
  • Complimentary meals on duty
  • Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
  • The world is yours - Your next role could be as a concierge, reservations agent, or within a different department like Front Office, Accounts, or Human Resources in over 100 different countries

About Waldorf Astoria Park City:

Waldorf Astoria Park City is a 4-Star boutique property offering elevated comfort food inspired by mountain regions from around the world. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

What We Offer:

  • Access to your pay when you need it through DailyPay
  • Health insurance
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Go Hilton travel discount program
  • Best-in-Class Paid Time Off (PTO)
  • Supportive parental leave
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)

Join our team and be part of a dynamic and supportive work environment where you can grow and develop your skills.


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