Client Advisor

2 days ago


Bloomington, Illinois, United States Richemont Full time
Main Responsibilities

The IWC Client Advisor is a key member of our boutique team, responsible for delivering exceptional client experiences and achieving sales targets. As an ambassador of IWC, you will act with the utmost goal of client satisfaction.

Key Responsibilities:
  • Host clients and stakeholders, providing personalized customer experiences
  • Acknowledge and exceed sales targets for watches, accessories, and services
  • Identify and create sales opportunities, activating networks to recruit prospects and clients
  • Exceed client expectations through creative means
  • Establish strong relationships with clients from diverse backgrounds
  • Support relationships through CRM focus and attention
  • Handle customer service requests and processes
  • Stay knowledgeable about IWC's history, products, and partnerships, as well as the watch and luxury industries
  • Deliver outstanding client service and treatment, differentiating IWC from the competition
  • Act as a brand ambassador in and out of the boutique
  • Organize and execute operational tasks with care
  • Maintain the boutique according to global IWC visual merchandising standards
  • Participate in boutique administration and elevate BTQ KPIs
Qualifications

We seek candidates with:

  • 3-5 years of experience in sales or hospitality
  • Applicants with a background in sales or hospitality preferred
  • Fluency in English
  • Comfort with video chat software
  • Strong team player mindset
  • Excellent communication skills and ability to develop strong networks
  • Curiosity and resourcefulness, with the ability to work independently
  • Result-oriented and driven
  • Strong selling skills
  • Accountability and reliability
  • Able to handle diverse tasks in a timely manner, with high emotional intelligence and general education
  • Perfect understanding of client satisfaction and luxury experience, with strong etiquette and human behavior skills
  • Able to adapt approach individually to respective clients
  • Open and outgoing personality
  • Demonstrate eagerness and enthusiasm to learn and grow
  • Creative, curious, and versatile, with good interpersonal competences and empathy

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.


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