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Client Experience Manager

2 months ago

Bloomington, Illinois, United States Neiman Marcus Group Full time

About Neiman Marcus Group

Neiman Marcus Group is a leading luxury retail company that prioritizes building strong relationships with our customers, associates, brand partners, and communities. Our legacy of innovation and culture of belonging guide our mission to deliver exceptional luxury experiences.

Your Role

As a Client Advisor, you will cultivate meaningful relationships with clients through personalized service, expert styling, and exceptional customer engagement. You will work closely with clients to understand their needs and preferences, providing tailored recommendations and solutions to meet their luxury lifestyle goals.

Key Responsibilities

  • Maintain a customer-centric approach to sales and service.
  • Demonstrate in-depth knowledge of luxury fashion and trends, using this expertise to drive sales and customer satisfaction.
  • Utilize technology and digital tools to enhance the client experience, including omni-channel sales and inventory management.
  • Meet or exceed sales targets, client conversion rates, and wardrobing goals.
  • Develop and implement strategies to increase individual productivity and sales performance.
  • Collaborate with colleagues to create a positive and inclusive work environment.

Requirements

  • Motivated and results-driven, with a proven ability to set and achieve sales goals.
  • Experience working with technology and digital tools, with a strong understanding of luxury retail sales principles.
  • Strong styling and fashion knowledge, with a passion for delivering exceptional customer service.
  • Commission sales experience and a high school diploma or equivalent required.
  • A flexible work schedule and ability to work in a fast-paced environment.