Regional Client Services Director
1 month ago
At Patterns, we are seeking a highly skilled and experienced Regional Client Services Manager to join our team. This is a unique opportunity to work with a dynamic organization that is dedicated to providing exceptional service to our clients.
Job Summary:The Regional Client Services Manager will be responsible for providing leadership and direction to our client services team, ensuring that our clients receive the highest level of service and support. This role will require strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Lead and manage the client services team to ensure that our clients receive exceptional service and support.
- Develop and implement strategies to improve client satisfaction and retention.
- Collaborate with cross-functional teams to ensure seamless delivery of services to our clients.
- Monitor and analyze client feedback and metrics to identify areas for improvement.
- Develop and implement process improvements to increase efficiency and productivity.
- Provide coaching and development opportunities to team members to enhance their skills and knowledge.
- Bachelor's degree in Business Administration or related field.
- Minimum 4 years of experience in a client services or operations management role.
- Proven track record of improving client satisfaction and retention.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Master's degree in Business Administration or related field.
- Experience with business development and management.
- Bilingual fluency in Spanish or Arabic.
The work environment for this position is a basic office environment and requires occasional traveling to other Patterns locations.
Performance Measurement:Performance will be measured based on the implementation of the following:
- Job description roles and responsibilities.
- Attendance and cancelation guidelines.
- Ability to accurately collect and maintain data.
- Maintains professionalism.
- Adherence and encouragement to safety and health standards.
- Communication with clients, families, peers and supervisors.
- Building positive relationships with clients, families, peers and supervisors.
- Contributing to a positive and respectful working environment.
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