Customer Account Specialist

2 weeks ago


Fitchburg, Massachusetts, United States United States Cold Storage Full time
Job Summary

We are seeking a highly skilled Customer Account Specialist to join our team at United States Cold Storage. As a key member of our Customer Service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met in a timely and efficient manner.

Key Responsibilities
  • Process cross-docks and manage inventory levels to meet customer demands
  • Verify inventory and notify customers of potential shortages, ensuring timely resolution
  • Review receipts, outbound shipments, and charges to ensure accuracy and compliance
  • Process hold/releases of inventory and answer phone calls from customers and internal teams
  • Research and resolve OS&Ds, creating reports as needed
  • Post inbound and outbound orders, ensuring timely shipment and delivery
  • Input orders on time to meet pool shipment deadlines
  • Cut logs and adjustments, maintaining accurate records
  • Research customer requests and report on turn times, ensuring efficient operations
  • Ensure electronic transactions are not failing, resolving issues promptly
  • Assist with import and export responsibilities, as needed
  • Promptly perform Trace requests and cross-train for Saturday rotation in the shipping office
Requirements
  • High School Degree preferred
  • 1-3 years of experience in a related field, preferably in AS400, SAP, Word, Excel, and PowerPoint
  • Excellent communication skills, written and oral
  • PC, leadership, and planning skills helpful
  • Ability to work overtime as needed, with occasional physical effort required
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • 401K and Educational Assistance after 1 year
  • Blue Cross Blue Shield and Company Life Insurance after 90 days of service
  • A great company culture with opportunities for growth and development

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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