Account Management Representative
2 months ago
We are seeking a highly skilled and motivated Customer Success Associate to join our team at PGT Innovations. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.
Key Responsibilities- Customer Engagement: Serve as a primary point of contact for a complex customer base, providing timely and effective support to meet their needs and exceed their expectations.
- Order Management: Discuss, interpret, and edit orders and quotes in our ERP and CRM systems, ensuring accuracy and efficiency in the ordering process.
- Document Preparation: Prepare and sort documents, identifying data to be entered and ensuring accuracy in the process.
- Quote and Order Fulfillment: Complete quotes and deliver them to customers within the response time frame, communicating extensively with customers and internal teams through CRM systems.
- Collaboration and Communication: Work closely with Product and Drawing Specialists to resolve complex orders or quotes, and collaborate with teammates to ensure customer satisfaction.
- Problem-Solving and Conflict Resolution: Identify and assess customer needs, provide accurate and complete information, and resolve customer conflicts in a timely and effective manner.
- Performance Metrics and Reporting: Meet personal and team KPIs, providing regular updates and insights to management.
- Education and Experience: General knowledge of PGT Innovations products, general understanding of ERP and CRM systems, and proficiency in MS Office and other required systems.
- Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to work independently and as part of a team.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to recognize errors, inconsistencies, or missing data in source documents or entry systems.
At PGT Innovations, we are committed to building a collaborative and supportive team environment that fosters growth, innovation, and customer satisfaction. We offer a competitive compensation package, career advancement opportunities, and a comprehensive benefits program.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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