Proficient Service Support Representative
2 weeks ago
Compensation:
$20.35 per hour / $41,005.25 annually
About Us:
At ZipRecruiter, we believe in empowering our team members to grow alongside the company. If you have a passion for problem-solving and assisting others, you may find a rewarding career with us.
Your Role:
As a Customer Service Representative, you will be the initial point of contact for our clients, addressing inquiries related to billing, implementing policy modifications, and offering insightful recommendations. Your goal will be to provide exceptional service that highlights the benefits of our offerings.
Key Responsibilities:
1. Respond to customer inquiries with clarity and professionalism.
2. Facilitate policy adjustments and provide billing assistance.
3. Deliver personalized support that enhances customer satisfaction.
Qualifications:
- Proven experience in delivering excellent customer service while building trust and satisfaction.
- Strong communication skills with an emphasis on active listening and empathy.
- Ability to thrive in a dynamic, high-volume environment.
- Eagerness to learn and adapt to new challenges.
- Openness to constructive feedback for personal and professional growth.
- Proficient in computer usage and multitasking.
- High school diploma or equivalent required.
What We Offer:
- Comprehensive Medical, Dental, and Vision Insurance with immediate coverage.
- Paid Time Off, Sick Leave, and Family Leave.
- 401(k) Retirement Plan.
- Tuition Assistance Programs.
- Paid Training and Licensing Opportunities.
ZipRecruiter is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and to facilitate the essential functions of the role.
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