Customer Reinstatement Coordinator

3 days ago


Fort Worth, Texas, United States DriveTime Full time

About Us

\

We are a dynamic and growing organization with a passion for delivering exceptional customer experiences.

The Job Opportunity\

We are seeking a highly skilled Vehicle Redemption Specialist to join our team. As a key member of our operations team, you will play a critical role in creating solutions for customers to reinstate their loan while providing exceptional customer service.

Responsibilities\
  • \
  • Provide excellent customer service to customers who need assistance in reinstating their vehicle and loan.\
  • Contact or attempt contact with customers with repossessed vehicles.\
  • Determine customers' ability and desire to reinstate their vehicle.\
  • Advise customers of any required stipulations and past due amounts.\
  • Maintain positive working relationships with the operations team during the reinstatement process.\\/ul>
Requirements\
  • \
  • A High School Diploma or GED is required, and 2+ years of customer service and/or collections experience on the phone is preferred.\
  • Professional and persuasive communication and negotiation skills are essential.\\/ul>
What We Offer\
  • \
  • Competitive salary range: $45,000 - $60,000 per year\
  • Medical, dental, and vision coverage\
  • 401(K) and company-paid life insurance policy\
  • Tuition reimbursement and wellness program\\/ul>


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