Customer Reinstatement Coordinator
3 days ago
About Us
\We are a dynamic and growing organization with a passion for delivering exceptional customer experiences.
The Job Opportunity\We are seeking a highly skilled Vehicle Redemption Specialist to join our team. As a key member of our operations team, you will play a critical role in creating solutions for customers to reinstate their loan while providing exceptional customer service.
Responsibilities\- \
- Provide excellent customer service to customers who need assistance in reinstating their vehicle and loan.\
- Contact or attempt contact with customers with repossessed vehicles.\
- Determine customers' ability and desire to reinstate their vehicle.\
- Advise customers of any required stipulations and past due amounts.\
- Maintain positive working relationships with the operations team during the reinstatement process.\\/ul>
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- A High School Diploma or GED is required, and 2+ years of customer service and/or collections experience on the phone is preferred.\
- Professional and persuasive communication and negotiation skills are essential.\\/ul>
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- Competitive salary range: $45,000 - $60,000 per year\
- Medical, dental, and vision coverage\
- 401(K) and company-paid life insurance policy\
- Tuition reimbursement and wellness program\\/ul>
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