Customer Experience Coordinator

5 days ago


Fort Worth, Texas, United States Family Car Group Full time

If you're passionate about delivering top-notch customer service and have a knack for building strong relationships, we want to hear from you As a Customer Experience Coordinator at Family Car Group, you'll be the face of our service department, ensuring every interaction is personalized, efficient, and exceeds customer expectations.

Responsibilities:
  • Develop and maintain strong relationships with customers, understanding their unique needs and preferences
  • Communicate effectively with technicians to ensure timely and accurate repairs, addressing any concerns or issues promptly
  • Identify opportunities to upsell and cross-sell services, focusing on the customer's long-term benefits and satisfaction
  • Deliver clear, concise estimates and updates, maintaining transparency and trust throughout the repair process
What We Offer:
  • $65,000 - $75,000 annual salary, commensurate with experience
  • A generous benefits package, including medical, dental, and vision coverage, 401(k) matching, and more
  • Ongoing professional development opportunities, empowering you to grow and succeed in your career
  • A dynamic, supportive work environment that values teamwork, innovation, and continuous improvement


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