Service Advisor

2 weeks ago


Brentwood, Tennessee, United States Sonic Automotive Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at Porsche of Nashville, a Sonic Automotive family dealership. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Schedule service appointments and obtain customer and vehicle data prior to arrival.
  • Provide a complete and accurate written cost estimate for labor and parts, establishing a "promised time" for completion.
  • Check on the progress of repairs throughout the day and communicate any changes to customers, ensuring they are informed and satisfied.
  • Test-drive vehicles or refer to test technicians as necessary to ensure quality and accuracy.
  • Maintain a high level of customer satisfaction, meeting or exceeding manufacturer, zone, or branch averages.
  • Advise customers on vehicle maintenance and care, using maintenance menus to ensure their vehicles are properly maintained.
  • Meet dealership standards for "hours per customer repair order written" and adhere to federal, state, and local regulations.
  • Follow all company safety policies and procedures, reporting any accidents or incidents to management.
Requirements
  • High school diploma or equivalent.
  • Ability to read and comprehend instructions and information.
  • Two years of experience in a dealership position.
  • General knowledge of vehicle mechanical operations.
  • ASE certification preferred.
  • Sales experience preferred.
  • Professional personal appearance and excellent oral and written communication skills.
  • Ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver's license.
What We Offer

All applicants will be kept confidential according to EEO guidelines. We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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