Service Advisor

2 weeks ago


Brentwood, Tennessee, United States Sonic Automotive Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at Sonic Automotive. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Schedule service appointments and obtain necessary customer and vehicle information.
  • Provide accurate and detailed written estimates for labor and parts, ensuring transparency and clarity for our customers.
  • Communicate effectively with customers regarding repair progress, changes to estimates, and promised completion times.
  • Advise customers on vehicle maintenance and repair, using manufacturer-recommended guidelines and menus.
  • Meet or exceed customer satisfaction index ratings, maintaining a high level of professionalism and courtesy.
Requirements
  • High school diploma or equivalent required.
  • Two years of experience in a dealership position, preferably in a service-related role.
  • General knowledge of vehicle mechanical operations and ASE certification preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
About Us

Sonic Automotive is a leading automotive retailer with a commitment to excellence and customer satisfaction. We offer comprehensive training, competitive compensation, and unparalleled benefits to our team members. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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