Client Services Director
2 weeks ago
At HCTec, we are seeking a highly skilled Client Services Manager to join our team. As a Client Services Manager, you will be responsible for directing and leading projects at our client locations, serving as the primary point of contact for establishing trusted advisor relationships, and identifying client needs.
Key Responsibilities:- Establish trusted advisor relationships with assigned clients and act as the primary point of contact for client service needs.
- Serve as the voice of the customer and interact with the HCTec remote delivery organization to ensure successful delivery of solutions to clients.
- Manage implementation project plans, including indirect management of additional HCTec resources, project timelines, and budgets.
- Escalate and aid in resolving issues professionally and appropriately.
- Assist with definition of business requirements for new work tasks, unique client situations, or similar activities.
- Partner with operational teams to close process, workflow, scheduling, or training gaps.
- Bachelor's degree from an accredited institution required.
- Minimum 5 years of experience managing multiple projects within a single client or across clients.
- At least 3 years of experience performing a process improvement, continuous improvement, and/or project management role in a healthcare IT environment.
- Proactive and client-focused work style; ability to form strong relationships at all levels of an organization.
- Experience leading mid- to large-scale technical project initiatives (e.g., integrations, upgrades, workflow improvements, mergers) required; PMP certification a plus.
- Opportunity to work with a leading healthcare IT company.
- Collaborative and dynamic work environment.
- Competitive salary and benefits package.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.
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