Retail Systems Administrator

2 weeks ago

Coppell, Texas, United States ECCO Select Full time

Position Overview: The Retail Systems Administrator plays a crucial role in the configuration, testing, implementation, and maintenance of retail systems applications and associated hardware for client and franchise locations. This position is tasked with the administration and upkeep of the organization's Point-of-Sale (POS) solutions, both on-premises and digital, as well as Back Office systems, ensuring all operations are executed in a timely and precise manner.

Work Arrangement: This role offers a hybrid schedule, allowing remote work on designated days.

Key Responsibilities:

  • Organize and configure new menu items, discounts, promotions, and screens, ensuring accurate pricing and categorization.
  • Manage security levels, user access, and permissions for POS and Back Office applications.
  • Conduct quality assurance testing for new requests, enhancements, and integrations.
  • Follow established policies for the lifecycle of in-store IT systems, change control, and performance indicator management.
  • Provide escalatory support to the internal help desk, delivering effective, customer-focused services within set service level agreements (SLAs).
  • Assist with sales audits, inventory management, replenishment, and related applications.
  • Create and maintain documentation for store systems control and maintenance.
  • Facilitate the establishment and maintenance of store systems requirements.
  • Utilize Root Cause Analysis techniques to drive continuous improvements in store systems.
  • Update and maintain the current technology stack.
  • Support online ordering platforms, including menu management and product updates within the POS application.

Required Skills and Qualifications:

  • Exceptional written and verbal communication skills across all organizational levels.
  • Strong planning and organizational abilities.
  • Meticulous attention to detail in a fast-paced environment with multiple projects.
  • Capability to work cross-functionally and coordinate communication among diverse teams.
  • Interest in adapting to a rapidly growing environment with evolving responsibilities.
  • Demonstrated analytical and problem-solving skills.
  • Hands-on experience in troubleshooting software and hardware issues.
  • Self-motivated with the ability to work independently.
  • Personable demeanor with a positive attitude in challenging situations.
  • Proficient in reading, writing, and interpreting technical documentation and manuals.
  • Adept at conducting research into hardware and software issues as needed.
  • Ability to articulate ideas and solutions in user-friendly terms.
  • Highly motivated and directed.
  • Skilled in collaborating within a team-oriented environment.

Education and Experience:

  • Associate's degree in Information Technology, Business, or relevant experience.
  • A minimum of 4 years of experience with store systems, including maintenance of POS/Back Office systems or providing support for brands with over 100 locations.
  • Experience in testing POS and Back Office applications, including new releases, patches, and upgrades.
  • Familiarity with payment transaction processing, including credit card, stored value, and loyalty systems.
  • Knowledge of change management and operational procedures related to POS.
  • Advanced troubleshooting skills and familiarity with system performance tools and technologies.

Diversity and Inclusion: ECCO Select is dedicated to building and maintaining a diverse workforce. We are committed to providing equal opportunities to all individuals without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category. We encourage veterans of the United States Uniformed Services to apply for opportunities at ECCO Select.

Equal Employment Opportunity: This organization participates in E-Verify.

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