Customer Service Representative

1 week ago


Buffalo, New York, United States VIA, Visually Impaired Advancement Full time

VIA, Visually Impaired Advancement is seeking a part-time Customer Service Representative to provide essential communication support within a busy healthcare environment. This role plays a vital part in ensuring smooth operations and exceptional service for patients, visitors, and staff at the Buffalo VA hospital.

  • Key Responsibilities:
  • Direct incoming calls to appropriate departments or individuals.
  • Execute emergency codes as required, maintaining calm and efficiency during critical situations.
  • Contact on-call medical professionals, surgical teams, and key personnel promptly and effectively.
  • Provide clear and concise communication support to hospital staff members.
  • Deliver patient information accurately and confidentially when requested.
  • Offer general information and assistance to patients, visitors, and VA staff.

Required Skills and Qualifications:

  • Minimum of 6 months experience in a similar customer service role within a healthcare setting or related field.
  • High School diploma or equivalent preferred.
  • Demonstrated proficiency in basic computer skills and keyboarding.
  • Excellent communication and interpersonal skills, with the ability to remain calm and professional under pressure.
  • Strong attention to detail and commitment to accuracy.
  • Ability to work independently and as part of a team in a fast-paced environment.


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