Customer Service Ambassador

1 month ago


St Louis, Missouri, United States GSG Limited Full time
Customer Service Ambassador

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team in St. Louis. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. Your excellent communication skills, positive attitude, and passion for helping others will make you a valuable asset to our team.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
  • Handle complaints and provide appropriate solutions to ensure customer satisfaction
  • Process orders, forms, applications, and requests
  • Maintain a deep understanding of our products and services to offer accurate information and assistance
  • Document and update customer records based on interactions
  • Collaborate with internal teams to ensure customer needs are met
  • Follow up on customer concerns to ensure they are resolved effectively
Qualifications:
  • High school diploma or equivalent required; associate degree preferred
  • Previous customer service experience in any industry (retail, call center, etc.) is a plus
  • Strong verbal and written communication skills
  • Ability to multitask and manage time effectively
  • Problem-solving skills and the ability to remain calm under pressure
  • Tech-savvy and proficient in Microsoft Office and customer service software (training provided)
Benefits:
  • Competitive hourly rate/salary
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Opportunities for professional growth and development
  • Friendly and supportive team environment
  • Hybrid/remote work options available (depending on experience)


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