Service Coordinator

5 days ago


Hopkins, Minnesota, United States Accra Care Full time
About This Role:

The Service Coordinator is a key member of the Accra Care team, responsible for providing exceptional customer service to participants and their families. This role involves meeting with participants, setting up and monitoring services, and ensuring that all necessary support is in place.

Key Responsibilities:
  • Conduct intake meetings with participants to understand their needs and preferences
  • Monitor services to ensure they are meeting the participant's needs and making adjustments as necessary
  • Provide education and support to participants and their families on Direct Support Staff (DSP) employment and timecard processes
  • Determine Responsible Party and DSP competency, and maintain communication with the client, their designated representative(s), and county case manager
  • Serve as a resource to other Accra Care employees on Basic 245D Services
  • Stay up-to-date on current policies and changes to rules and regulations related to Basic 245D services
Requirements:
  • Meet one of the following requirements:
  • Four-year degree in a field related to human services, and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older
  • Two-year degree in a field related to human services, and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older
  • Diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older
  • Minimum of 50 hours of education and training related to human services and disabilities; and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications listed above
Additional Requirements:
  • Demonstrated knowledge of services needed by people with disabilities and the elderly in Minnesota
  • Demonstrated creativity, critical thinking, and problem-solving skills
  • Able to affect change and demonstrate positive leadership
  • Knowledge of federal and state statutes applicable to services for people with disabilities and the elderly in Minnesota


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