Guest Services Coordinator

2 weeks ago


Hopkins, Minnesota, United States Hemisphere Restaurant Services LLC Full time
Job Overview

About Hemisphere Restaurant Services LLC

Hemisphere Restaurant Services LLC is a growing, upscale casual dining establishment dedicated to delivering exceptional guest experiences through outstanding service standards. We pride ourselves on fostering a collaborative environment that promotes professional development and growth.

Position Summary:

As the first point of contact for our guests, the Hosts at Hemisphere Restaurant Services play a crucial role in establishing a warm and welcoming environment. This position involves managing guest seating, reservations, and wait lists to ensure a seamless dining experience.

Key Responsibilities:

  • Greet guests with enthusiasm upon their arrival.
  • Oversee the seating arrangements to maintain an efficient flow within the dining area.
  • Manage reservations, confirming details and organizing waiting lists effectively.
  • Keep precise records of guest bookings.
  • Communicate wait times and menu specials to guests clearly.
  • Assist servers by relaying information about table availability and special requests.
  • Address guest inquiries or concerns in a timely and professional manner.
  • Collaborate with management on escalated issues.
  • Maintain knowledge of the menu, including current specials and promotions.
  • Contribute to various tasks that support the overall success of the restaurant.

Qualifications:

  • Strong communication and organizational abilities.
  • Must be at least 16 years of age.
  • Commitment to providing outstanding guest service.
  • Previous experience in a similar role is advantageous.

Benefits:

  • Flexible scheduling options to fit your lifestyle.
  • Opportunities for career advancement within the organization.
  • Employee discounts on food and beverages.
  • Access to training programs for professional development.
  • Competitive pay and benefits package, including a 401k savings plan with company match, health, dental, vision, and life insurance, health savings accounts, and more.

Hemisphere Restaurant Services LLC is dedicated to fostering an inclusive workplace that values diversity. We are an equal opportunity employer and encourage all qualified individuals to apply.



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