Client Service Director

5 days ago


Jacksonville, Florida, United States APR Full time

We are seeking a Client Service Director - Commercial Lines to join our team at APR. This individual will oversee a diverse portfolio of commercial insurance accounts and serve as the primary point of contact for our clients.

Key Responsibilities
  • Manage a book of commercial lines accounts to ensure high levels of customer satisfaction.
  • Respond promptly and professionally to client inquiries regarding policy and coverage.
  • Conduct policy reviews, recommend coverages, and prepare proposals for renewal business and/or additional lines of coverage.
  • Work closely with producers to market new business and negotiate renewals, ensuring optimal coverage/cost ratios.
  • Establish and maintain strong relationships with carrier representatives and underwriters.
  • Maintain accurate and detailed client and policy information within the agency management system.
  • Stay informed about changes in the insurance industry and engage in continuous professional development to enhance technical knowledge and capabilities.
Requirements
  • A minimum of 5-7 years of experience in commercial lines account management or related role in the insurance industry.
  • Property and Casualty license required.
  • Preferred designations: Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU), or equivalent.
  • Proficiency in agency management software, preferably Applied (TAM or EPIC) or AMS360.
  • Strong knowledge of various types of commercial insurance policies.
  • Excellent written and verbal communication skills to effectively communicate with clients, team members, and carriers.
  • Ability to manage multiple tasks, set priorities, and meet deadlines.
  • Proficient with Microsoft Office Suite or related software for producing professional reports, spreadsheets, and presentations.
Salary Range

$70k-$80k per year, depending on experience and qualifications.



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