Freight Services Director

3 weeks ago


Jacksonville, Florida, United States TOTE Maritime Puerto Rico LLC Full time

We are seeking a highly motivated and experienced Freight Services Director to join our team at TOTE Maritime Puerto Rico LLC in Jacksonville, FL. As a key member of our management team, you will be responsible for leading the shipment services generalists and developing strategies to improve efficiency and accuracy in departmental processes and procedures.

The estimated salary for this role is $70,000 - $90,000 per year, depending on experience, plus a comprehensive benefits package that includes health, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave.

About the Role:

  • Develop and implement strategies to improve efficiency and accuracy in departmental processes and procedures.
  • Lead the Shipment Services Generalists team to gather and communicate cargo information accurately and efficiently.
  • Maintain and evaluate key departmental performance indicators to assist with measuring employee performance and engagement.
  • Build solid relationships with other departments to increase timely communication and information transfer.
  • Schedule work hours to support business requirements and minimize overtime.
  • Approve time sheets and vacation requests.
  • Perform weekly one-on-ones, staff meetings, and performance reviews.
  • Provide escalation support on weekends as needed.

Requirements:

  • 2-4 years of experience in the ocean transportation industry required.
  • Bilingual English/Spanish preferred.
  • Associate's Degree in Business Administration or a related field preferred.


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