Service Department Director
5 days ago
We are seeking a highly skilled Service Department Director to join our team at George Moore Chevrolet.
Job SummaryThe Service Department Director will be responsible for leading the service department in achieving maximum production, controlling costs, and maintaining good employee relationships. This individual will also set and obtain sales and profit objectives, maintain service records, and administer warranty claims.
Responsibilities- Ensure consistent, regular vehicle maintenance is emphasized to customers to prevent and resolve vehicle problems.
- Take a proactive interest in the training and development of the service department team.
- Monitor work flow in the retail facility and minimize disruptions by developing backup abilities of the team to compensate for illnesses, vacations, and turnover.
- Administer warranty claims, including reviewing warranty policy adjustments, understanding and applying warranty guidelines, ensuring correct processing of claims, and communicating warranty information and clarifications to customers.
- Review the previous month's sales/profit performance in cooperation with the Fixed Ops Director and the Parts Manager to determine where improvements can be made.
- Review and revise customer service orders, assist in diagnosing vehicle problems, and ensure that parts are either available or on special order by maintaining up-to-date knowledge of products and services within the retail facility.
- Counsel regularly with employees, especially those whose performance is below standard.
- Keep the General Manager informed of serious complaints, possible legal cases, and cases not closed satisfactorily.
- Be aware of 'Lemon Laws.'
- Evaluate all personnel at least annually.
- Work with the service consultants to implement a work plan to increase the service department's profitability.
- Be responsive to customers and monitor the performance of service consultants and technicians.
- Considerable interaction with the Parts Department to develop promotions and ensure profitability.
To be successful as a Service Department Director, you will need:
- Ability to read and comprehend instructions and information.
- Dealership computer skills, i.e., Reynolds & Reynolds, Microsoft Word, Excel, and Outlook Express.
- Supervisory experience required.
- Five years combined Parts, Service, and Body Shop experience.
- Valid in-state driver license.
- Professional personal appearance.
- Excellent communication skills.
We offer a competitive salary and benefits package, including:
- Medical, Dental, and Vision for Full Time employees working 30 hours or more.
- 401K after 1 year of employment.
- Longevity Fund/Bonus.
- 1 week of vacation after 1 year of employment and 2 weeks after 2 years.
- Five paid holidays (New Years Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
- GM training for all.
- Closed Sundays.
The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications.
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