Hospitality Services Director

4 days ago

Jacksonville, Florida, United States TouchPoint Full time

About TouchPoint

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We are a member of Compass Group USA, a leading provider of foodservice solutions. Our dedication to quality, exceptional customer service, and unequivocal results allows us to provide the best outcomes to our clients.

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Compensation

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The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.

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Job Summary

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This is an exciting opportunity for an upbeat manager who has a passion for hospitality. You will be responsible for the successful retail/cafeteria operation of the retail cafe, including planning and supervision of special functions, maintaining cash controls and payroll records, and hiring and training associates.

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  • Leads retail operations in accordance with corporate guidelines, ensuring administrative and operational tasks are completed efficiently.
  • Manages, directs, trains, and develops hourly associates in customer service, accurate portioning, cashier skills, and safety and sanitation.
  • Ensures associates are providing scheduled retail services while following corporate policies and presentation standards.
  • Responsible for appearance of operation, maintaining staffing levels, and cash management.
  • Interacts frequently with customers to ensure customer satisfaction and provides service recovery if needed.
  • Implements corporate programs as instructed by the Director of Food & Nutrition.
  • Maintains knowledge of the market place and trends and assists with handling cost controls and control expenditures.
  • Additional duties as assigned.
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Responsibilities

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Your key responsibilities will include:

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  • Leading retail operations, including managing cash controls and payroll records.
  • Directing and developing hourly associates in customer service, accurate portioning, cashier skills, and safety and sanitation.
  • Maintaining the appearance of the operation, including stocking and merchandising.
  • Providing excellent customer service, responding to customer complaints, and resolving issues in a professional manner.
  • Implementing corporate programs, such as Balanced Choice and Quarterly Seasonal Menus.
  • Assisting with financials, including budget development, forecasting, and financial reporting.
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Requirements

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To be successful in this role, you should have:

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  • A minimum of five years of food service experience, preferably in retail dining operations.
  • Supervisory or management experience in food service operations.
  • Experience in a hospital, senior living/retirement facility, or related healthcare environment.
  • Knowledge of retail, food, and dining trends with a focus on quality, production, sanitation, food cost controls, and presentation.
  • Strong leadership, management, and coaching/mentoring skills.
  • Good interpersonal and communication skills, both written and verbal.
  • Financial, budgetary, accounting, and computational skills.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet research.
  • ServSafe Certified.
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Work Environment

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This role is located in a fast-paced retail environment, requiring strong multitasking and problem-solving skills. The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a team setting.

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Benefits

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We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.

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What We Offer

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