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Senior Vice President of Operations
2 months ago
We are seeking an experienced operational leader to join our team at LTV SaaS Fund as a Senior Vice President of Operations. This is a hands-on operator's role that is responsible for leading the implementation and management of sales, service, and marketing initiatives.
Key Responsibilities- Lead cross-departmental day-to-day platform operations to ensure optimal team and platform performance across sales, operations, client success, and marketing.
- Improve and expand platform workflows, processes, and systems across all departments.
- Continuously improve core health metrics, including net sales, ARPU, churn, and LTV.
- Expand and improve KPI development, tracking, and reporting across all departments.
- Support CEO's growth initiatives by leading B2B sales efforts focusing on colleges, universities, secondary schools, and public schools across the U.S.
- Support P&L management with a focus on optimizing revenues and cost-efficiency.
- Lead agency and marketing team efforts spanning SEO, content marketing, social media, email marketing, website, sales collateral, and more to routinely test and improve performance.
- Continuously evaluate, improve, and optimize customer success to improve user satisfaction.
- Maintain a keen understanding of the competitive market and regularly test pricing and packaging.
- Work closely with development, marketing, and project management to ensure new feature and product releases are well-designed, of the highest quality, and rigorously tested.
- A proven SaaS business leader with experience in the EduTech sector.
- A sales and marketing leader with experience working in fast-paced start-up environments.
- An innovative problem solver with strong analytical skills and a collaborative style.
- A motivated team leader with strong organizational skills and a process-oriented mindset.
- Excellent verbal and written communication skills and excellent listening skills.
- Bachelor's degree.
- 9+ years of management experience working in SaaS or technology.
- 4+ years of management experience across sales, marketing, and operations in SaaS or technology.
- Team building experience; ability to create dynamic and collaborative cultures that produce results.
- P&L management experience preferred.
- Experience selling technology solutions to U.S. colleges, universities, and secondary schools.
- Knowledge of LMS ecosystem (e.g. Blackboard (Anthology), Canvas, Moodle, Clever).
- Experience leveraging and overseeing Stripe or similar payment gateways.
- Strong Excel and PowerPoint skills.
- Experience working within CRMs (Hubspot preferred).